Private ADHD Service Terms and Conditions

These Terms and Conditions govern the provision of private Attention-Deficit/Hyperactivity Disorder (“ADHD”) assessment, diagnosis, and treatment services by Richmond ADULT ADHD SERVICE (Private Service) (“we”, “us”, “our”, “the doctor”). By booking or receiving services, you (“you”, “the client”) agree to these Terms.

Terms and Conditions of service

• This service is for adults only (18 years of age and over).

• This is a private medical service and is not part of publicly funded healthcare.

• Services include ADHD screening, diagnostic assessment, clinical interviews, report writing, medication reviews, prescribing (where appropriate), and follow-up appointments.

• You confirm that you are legally able to consent to assessment and, if applicable, medical treatment.

• You agree to provide accurate, complete, and up-to-date medical information.

• ADHD assessments are conducted in line with recognised diagnostic standards (DSM-5).

• An ADHD diagnosis is not guaranteed and is based on clinical assessment, history, diagnostic criteria, corroborative information and professional judgment.

• ADHD assessments may not be clinically appropriate for all individuals. We reserve the right to decline or discontinue assessment or treatment if it is not appropriate.

• A written report reflects the doctor’s professional opinion at the time of assessment.

• If an appointment overruns by 15 minutes or more, charges may apply (£30 per 15 minutes)

 

Treatment and Medication

• Medication will only be prescribed if deemed clinically appropriate.

•  You acknowledge that stimulant and non-stimulant ADHD medications carry risks and potential side effects, which will be explained to you.

• Prescriptions are issued at the doctor’s discretion and may be discontinued if safety concerns arise or monitoring requirements are not met.

• The cost of the medication is NOT included in the cost of the prescription and is charged separately by the Pharmacy

• Any lost prescriptions will only be replaced at the doctor’s discretion and will be chargeable at the full rate (£30)

• Ongoing treatment will require regular reviews, physical monitoring, and compliance with agreed care plans.

 

Shared Care and External Providers

• Shared care with an NHS primary care provider (e.g. NHS GP) is not guaranteed and is subject to acceptance by the GP Practice.

• We are not responsible for the refusal of shared care or prescribing by third parties.

• Additional fees may apply for additional letters or reports.

• If shared care is agreed with your NHS GP, you must attend an annual review and assessment with us (not your NHS GP). Failure to do so may result in suspension or termination of treatment through the shared care agreement.​

​

Limitations of Service

• We do not provide emergency or crisis services.

• Responses to ADHD treatment differ, and not everyone experiences the same level of improvement in symptoms, academic or work functioning, or quality of life.

​

Confidentiality and Data Protection

• We handle personal and medical information confidentially and in accordance with applicable data-protection laws.

• Information may be shared with other healthcare professionals involved in your care (such as your NHS GP or a cardiologist if required), or where required by law or safeguarding obligations.

• Further details are available in our Privacy Policy.

​

Termination of Services

We reserve the right to refuse or discontinue services where:

• Continued treatment is not clinically appropriate

• There is non-compliance with treatment or monitoring

• Controlled drug safety requirements are not met, including misuse, diversion, unsafe storage, or use other than as prescribed

• The patient provides false, misleading, or incomplete information that may impact clinical decision-making or safety. In this event any payment already received will not be refundable.

• There is abusive, threatening, or inappropriate behaviour

• These Terms are breached

​

Terms and Conditions of payment

The full consultation fee is payable by you at the time of booking, regardless of the type of consultation or appointment.

The consultation fee covers the cost of the appointment with the doctor and, where appropriate, the diagnosis report or a letter of referral onwards for an alternative assessment.

The consultation fee does not include the price of drugs that may be recommended as part of your treatment.

If you cancel your appointment the following applies

• If you cancel with 48hrs notice or more, a full refund will be made.

• If you reschedule with 48hrs notice or more, no additional charge will be made.

• If you cancel and reschedule with 24-48hrs notice, you will be reimbursed 50% of your fee.

•  If you cancel with less than 24hrs notice or if you do not attend your appointment, the fee will not be refunded.

• If you arrive over 15 minutes late to an appointment a £60 charge will be applied

• If you arrive over 30 minutes late to an appointment it will be considered as not attended and the full charge will apply

 

We will make every effort to avoid cancellations of our clinics. If we must cancel your appointment, we will discuss an alternative date for you to attend. If you do not wish to book an alternative appointment, we will refund your paid fee for that appointment in full.

We use Stripe, a secure method of payment. We also accept payment via bank transfer. We do not accept cash or cheques.

A full list of our charges can be found on the website.​

​

Our services are currently provided on a self-pay basis, and we do not accept payment from health insurance companies at this time.

​

Complaints Procedure​​

Richmond Private Health Services is committed to delivering high-quality care and treatment to all clients accessing our services. We actively welcome feedback, including comments and suggestions, as part of our ongoing efforts to improve the quality and effectiveness of the services we provide.

If you are dissatisfied with any aspect of your care or the service you have received, we encourage you to raise your concerns with us. We take all complaints seriously and are committed to addressing them in a timely, fair, and transparent manner.

​

How to Make a Complaint

We aim to resolve concerns promptly and efficiently, ideally at the point they arise. However, if your concern cannot be resolved in this way and you wish to make a formal complaint, we encourage you to do so as soon as possible. Early notification helps us to establish the facts more effectively.

Where this is not possible, complaints should be submitted:

• Within 12 months of the incident giving rise to the concern; or

• Within 12 months of the date on which the matter came to your attention.

​

Submitting Your Formal Complaint

Complaints may be submitted in writing to the attention of the Business Director at the following address:

Richmond General Practice Alliance
26 Upper Teddington Road
Hampton Wick
KT1 4DY

Alternatively, you may contact us via:

Email: SWLICB.RichmondGPAlliance@nhs.net
Telephone: 020 8614 3874

​

Our Complaints Handling Process

If you submit a formal, written complaint, we will:

• Acknowledge receipt of your complaint within 5 working days;

• Conduct a thorough investigation; and

• Provide a full written response within 20 working days.

​

If our investigation is not complete within this timeframe, we will keep you informed of progress and explain the reasons for any delay.

Complaints Made on Behalf of Others

If you are submitting a complaint on behalf of another individual, we will require their consent to proceed. This ensures that we comply with confidentiality and data protection requirements.

Additional Support and External Organisations

 

If you remain dissatisfied after receiving our final response, you may choose to share your concerns with our regulator,  the Care Quality Commission (CQC).

The CQC does not investigate individual complaints, however, they use information from complaints to help monitor, regulate, and improve health and care services and complaints systems. Contact details for the CQC are available upon request or via their official website. https://www.cqc.org.uk/